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Using Social Media for Reputation Management & Brand Building

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Reputation management and brand building

Using Social Media for Reputation Management and Brand Building

Brand-Building & Reputation Management

If reputation management is a headache you’re already encountered, or if you’re one of the many businesses where your reputation could be attacked through no fault of your own, then you should prepare yourself to get busy on social media. The many social media channels are a proactive reputation management gift to anyone who would like to fend off a possible reputation attack, or fix a disaster that’s already happened.

Social media is the cost-conscious way of tweaking your brand in any direction you like: compare a cost of zero with the hefty price tag that comes with traditional media. And if you’re the type who doesn’t like to try anything until the big boys have tried it first, bear in mind that brand-giant Pepsi has decided to forgo its traditional superbowl ads on TV in favor of social network promotion online. The saving? Word is they’ve put aside $20 million to use as prizes for social media campaign, which involves competitions. Could that have been their previous budget for the superbowl ads?

Of course you can launch a paid social media campaign, which can set you back up to $10,000.00 per tweet. But I wouldn’t recommend it. This is missing the whole point of social media in my opinion, and if you do it right you could get exactly the same result without the disapproving looks (yes this kind of advertising can actually get you unfollowed on Twitter) or the hefty price tag.

Let’s have a brief look at how you might create a social media campaign

Facebook

All social media campaigns begin with opening an account and following best practices to make sure you don’t alienate your new network.I haven’t found a better or more comprehensive guide to using Facebook than Mashable’s. Highly recommended whether you’re new to Facebook or a seasoned user.

Create a Facebook Group and Fan Page for your product or service. Don’t beat people over the head about it, but share useful content and build friendly networks and your reputation will take care of itself. If you do a good enough job of this you could even find that a few of your friends are prepared to put themselves on the line to defend your reputation.

Twitter

Personally I consider Twitter the best reputation management tool of all. You can monitor what people are saying about you through the many Twitter search tools and address the comment if they’re bad. You can build fantastic friend networks, and like Facebook, if you’re a good Twitter friend, your contacts will likely do a great job of defending your honor online. Twitter conversations are often indexed, so can be searched through the engines, and not just through 3rd party Twitter tools.

Digg

If you can come up with a story or event that is so newsworthy that it hits the first page of Digg, you’re basically made. Online this is like making the front page of the NYTimes. Digg is not as much fun as it used to be though, and getting a story to hit the front page can be stressful. Personally I prefer to use Facebook and Twitter for fun and effectiveness.

What Else

There are many other social media channels that you might like to explore. Used together they can help you build a truly amazing social media campaign for brand building or reputation management.

The post Using Social Media for Reputation Management & Brand Building appeared first on Wellwrittenwords Speaks SEO.


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